Give the other person a genuine compliment. Comment on some positive quality or trait they have.
* Let the other person know that you like, respect, or admire them, and value their friendship even though you're both feeling angry or disagreeing with each other right now.
* Convey warmth and caring through your body language, showing that you're interested, open and receptive, as opposed to frowning, crossing your arms across your chest, and shaking your head in a judgemental way.
But do you have to stroke people who really are jerks? Isn't it better to be honest and let people know what idiots they are? The answer is that you don't have to treat anyone with respect. You can respond to people any way you want to. It just depends on the kinds of relationships you want.
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